The 2-Minute Rule for telus billing support
The 2-Minute Rule for telus billing support
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Was the chief and The main reason I are actually a loyal Telus custiomer For several years. But This can be about to alter!!
• A buddy who can also be a Telus customer confirmed me his strategy information, and he is getting an identical system for noticeably less with no need to buy gadgets, which contradicts what Abdul explained to me.
I identified as Telus CS at 8.55AM Mountain time and they hanged up on me, expressing that I really need to get in touch with throughout "common Place of work hrs". Is this for true?
It is possible to only modify it. I waited for an hour around the cellular phone to speak to a human. He was helpful, but had to redirect me to another human being. I had been then on keep for one more hour. They available me an even better offer, but it wasn't what was offered online. These specials are For brand spanking new customers. As a faithful customer I would need to fork out $78 in comparison with $60 to get a new customer, with the service I wished.
with the Black Friday i identified as Telus to get me a brand new mobile line for my daughter if there's a deal like i acquired Formerly for my other Children being a faithful customer with Telus.
after the agent evaluate my account he stated I can not offer you a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the mobile phone.
I'm told to speak to Loyalty and backbone and however acquiring no where. I have managed to speak to 2 individuals who termed them selves administrators within the Philippines, who couldn't enable me.
I had to Speak to CS right now with Chat as well as the Division I would like to talk to is just readily available by telephone. The CS on Chat arranged a contact again at an arranged time slot. When telus billing support that Office named me afterwards I got all the things sorted out.
so i called the customer server (Jane) to solve The difficulty immediately after detailing your situation and what it's take place, The agent just facet together with her spouse and he or she lied with regards to the credits and savings they faraway from my account like a loyal customer with Telus and she or he claimed the credits expired and not obtainable, she Believe i'm Silly, In the event the price cut has expired i ought to begin to see the expiration date on my Invoice like i see on property service bill.
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The hours they have are usually not Functioning well with my perform and caring for an elderly relative hectic schedule. I also chatted Nevertheless they explained to me I really need to connect with in.
I've made various phone phone calls, I've clicked on "Alternatively, you may Get hold of our TELUS Management Staff in this article". done the form, without having reaction, and finished An additional form on MyTelus and in addition go no reaction.
The TELUS group acknowledges that our perform spans numerous Territories and Treaty spots and we've been grateful for the standard Knowledge Keepers and Elders that are with us nowadays, individuals who have absent just before us as well as the youth that inspire us.
This is a huge squander of time and only generates a really annoyed customer just before they get to talk for the CSR and now the CSR has to cope with an already stressed for their limit customer.